Frequently Asked Questions (FAQ)
When will my order be processed?
Orders are typically processed within 1–2 business days after payment has been confirmed.
How long does shipping take?
Estimated delivery times are:
- United States: 7–20 business days
- Canada: 8–25 business days
- United Kingdom: 7–18 business days
- Europe: 7–20 business days
- Australia & New Zealand: 8–20 business days
- Other countries: 10–30 business days
Please note that delivery times are estimates and may vary due to customs, local carriers, holidays, or other factors beyond our control.
How can I track my order?
Once your order has shipped, you’ll receive a tracking number by email. Tracking information may take a few days to become active.
Why did I receive only part of my order?
Some items may ship from different warehouses. If you ordered multiple products, they may arrive in separate packages.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
Once an order has entered processing or has shipped, changes or cancellations may no longer be possible.
What payment methods do you accept?
We accept the payment methods displayed during checkout, including major credit and debit cards and other secure payment options where available.
Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping availability and delivery times vary by destination.
Will I have to pay customs or import fees?
Depending on your country’s regulations, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.
What if my package is delayed?
Shipping delays can occasionally occur due to customs inspections, weather, holidays, or carrier issues. If your order has been delayed beyond the estimated delivery window, please contact our support team.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order. Include your order number and clear photos of the item so we can review your request and assist you promptly.
What is your return policy?
Please refer to our Return & Refund Policy for complete details regarding eligibility, return conditions, and refund processing.
My tracking hasn’t updated. Is that normal?
Yes. Tracking updates can sometimes take 3–4 business days after shipment before the first scan appears.
How can I contact customer support?
You can reach us through the Contact page on Mist24.com. Please include your order number if your inquiry relates to an existing order.
